WEBSITE INFORMATION

DRAGO TOURS has done its most to ensure that the contents of the DRAGO TOURS website are correct as of 01.01.2016. Errors and omissions on our website are not binding. We reserve the right to change any errors and omissions that may have occurred.  

BOOKING YOUR HOLIDAY AND PAYMENTS

Whether you book online, by phone or by e-mail, you will receive an e-mail confirmation for your booking. In this confirmation you will receive instructions on the required deposit and the time limit for the deposit to be paid. Payments must be paid by bank transfer within the time specified on your confirmation. If payments are not received within the specified time then the holiday will be cancelled. The deposit is 30% of the holiday cost and as soon as the deposit is received by DRAGO TOURS a contract, based on the reservation and these terms and conditions will exist between you and DRAGO TOURS. The balance of the holiday cost should be received in full no later than 8 weeks before you are due to travel. Bookings made less than 8 weeks before departure must be paid for in full at the time of booking. The costs incurred here are to be paid by the client. If the total amount is not received, DRAGO TOURS reserves the right to cancel the holiday, and the client is responsible for paying the cancellation charges. As accommodation starts to fill up it may not be possible to get an immediate confirmation for your booking request. In this situation you will receive a message that your booking is on request. Please note that if the accommodation requested is available this will immediately become a confirmed booking. If the requested accommodation is not available, we will contact you by phone or e-mail in order to try and find a suitable alternative holiday. YOU SHOULD NOT MAKE ANY TRAVEL ARRANGEMENTS BASED ON AN ON-REQUEST NOTIFICATION  

RESERVATION DOCUMENTS

Your reservation documents will be sent to you after we receive your full payment. The voucher is the most important. You will need to present this on arrival at the camp site. Should you arrive with more people, or more cars than shown on the voucher, the campsite has the right to charge you extra. The campsite’s address information is mentioned on the voucher.  

CANCELLATION

If you have to cancel your booking for any reason you must notify DRAGO TOURS as soon as possible. On the date that the cancellation is received the cancellation charges below apply, expressed as a percentage of the total holiday cost. All days stated represent the number of days between your arrival day at the campsite and the date that the cancellation was notified to DRAGO TOURS.

A.	42 days or more (excluding arrival date at campsite)	30%
B.	day 42 (including arrival date) - day 28 (excluding arrival date)	60%
C.	day 28 (including arrival date) - day 1 (excluding arrival date)	90%
D.	on the day of arrival or later	100%

Cancellations must be confirmed in writing.  In case of cancellation, it is not possible to transfer any money already paid, to the following calendar year. WE STRONGLY RECOMMEND THAT YOU TAKE OUT TRAVEL INSURANCE AS MOST POLICIES COVER YOU FOR MANY OF THE INSTANCES WHERE CANCELLATION IS NECESSARY.  

CHANGES MADE BY YOU

After confirmation, if any details of the booking require amending, please contact us as soon as possible. We will endeavor to accommodate the request but cannot guarantee we will be able to make the amendment.

If you make any changes to your booking which result in a price reduction, the cancellation fees stated above will apply to the amount of this price reduction, at the moment of notification of the change.

If we cannot make your requested change and you do not wish to continue with your holiday then your booking will be deemed as cancelled with effect from the date that the change was requested and the normal cancellation charge will apply. We reserve the right to refuse any changes to your booking.

DISCOUNTS AND LAST MINUTES

You have no right to claim a refund if you have already booked a holiday and you find that it is offered at a discount or as a special offer at a later date. Discounts do not apply to extras.

The following applies to all discounts: the cheapest nights are free.

SPECIAL REQUESTS AND NEXT TO EACH OTHER GUARANTEES

If you are travelling together with one or more families, we appreciate that you would like to be next to each other. Or you might prefer a shady pitch, or to be near the pool.  You should give us your special request at the time of booking and this will be sent to your campsite representative. We will do our utmost to accommodate your request but unfortunately we cannot guarantee it.  Booking early or being a returning DRAGO TOURS customer does not offer a guarantee or improve your chance of securing your special request.  It really depends whether an accommodation is available to suit your request on your arrival day. If your special request is not be possible, you will not be informed of this in advance. There is no charge for such special requests. However you can book a guaranteed “next to each other” special request for a fee of € 25 per accommodation (max. 2 accommodations for the same dates). DRAGO TOURS will then guarantee that you will be next to each other. Next to each other also includes back to back, diagonally across, or  two tents located each on one side of the path, as long as there is no other accommodation between your accommodation and that of the other party. If we fail to honor your guaranteed “next to each other” special request, you will receive a refund of the money you paid for this request.

Subject to availability, your holiday dates can be extended during your stay at the campsite. Extra nights should be requested and paid to the representatives on the campsite. Discounted rates (e.g. 14=12), or any other ongoing discounts at the time, cannot be used in conjunction with these extra nights.

If you arrive late or leave early from your holiday no refund of money paid will be made. Furthermore it is not possible, in any circumstances to transfer such paid amounts to a booking for the following calendar year.

DATA PROTECTION

In order to provide you with our services it is necessary to collect certain information about you and your party. These details can include the names and dates of birth of party members, a telephone number, a postal and e-mail address, your vehicle details, your debit or credit card details, special health issues and any other information necessary for the successful completion of your holiday booking. Strict measures are in place to protect your personal data and we do not share this data with external marketing agencies. We will use your personal data for our own marketing purposes unless you tell us otherwise. When you request a service from us we may have to pass on selected items of your personal data to a third party supplier: the campsite.

YOUR PARTY

The party leader (who must be at least 18 at the time of booking) takes full responsibility for the other party members and for any payments outstanding on the holiday booking. You must ensure that the maximum number of guests allowed in the accommodation is adhered to. Should you exceed the maximum number of people allowed, you may be refused entry to the accommodation and/or campsite. Only guests notified to DRAGO TOURS at the time of booking will be admitted onto the campsite. Persons under the age of 18 travelling without their parents or legal guardians must have a written consent to travel signed by their parents or legal guardians. If a member of your party has an infectious or contagious disease you may be asked to leave the campsite. In these circumstances no refund will be made. You must pay particular attention to the general behavior and safety of any minors in your party and in particular where there is obvious danger e.g. swimming pools, open water, roads, campsite entertainments and licensed bars, where parental supervision is required. We are not responsible for any loss of enjoyment or disruption to your holiday due to any information that you fail to disclose to us at the time of booking. We reserve the right to refuse any booking or amendment to a booking for any reason. Some accommodation may not be suitable for customers with restricted mobility. If you are in any doubt, please discuss this at the time of booking.

TRAVEL DOCUMENTS

It is your responsibility to be in possession of all the necessary documentation (also for the children). DRAGO TOURS will accept no liability for cases resulting from you and/or your party not having the correct travel documents.

CAMPSITE

·       SAFE

We accept no responsibility for any loss, theft, damage or injury incurred during your stay. The campsite offers a personal safe hire service at the main reception. 

·       RULES

DRAGO TOURS guests must respect the Campsite rules and regulations. Should these be ignored, DRAGO TOURS and the campsite reserve the right to deny further access to the accommodation and/or the campsite. In these circumstances DRAGO TOURS will give no refunds.

·       The campsite asks for night time silence. During this period there is no vehicle access into or out of the campsite.

·       The campsite representatives are not entitled to make decisions on behalf of DRAGO TOURS. The Campsite Representatives are not allowed to engage in any commercial or non-commercial arrangements with you, and DRAGO TOURS accepts no liability for any damage, injury, loss of enjoyment or expense caused to you by such arrangements.

·       LOW SEASON

Outside of the High Season period (July and August), the campsite management reserve the right to withdraw or restrict campsite facilities and this is reflected in the lower price of holidays during the Low Season.

·       FACILITIES AND ACTIVITIES

Stated opening and closing dates/times of campsite facilities, e.g. swimming pools and activities, are subject to change. Pool regulations vary and the campsite may insist that you wear swimming hats. Swim shorts are not always allowed in swimming pools. Sometimes the campsite closes their pools for routine cleaning and maintenance.

The campsite may charge for use of certain facilities and/or activities.

·       TOURIST TAX

Tourist tax is charged at the campsite reception.  It can vary from € 0,20 per day for children and € 1,00 per day for adults. These amounts change frequently, so the rates shown, are for information only.

ACCOMMODATION AVAILABILITY

Your accommodation will be ready for you in the late afternoon at the time stated on your travel documents. You will be required to pay a cash deposit when you check in, which will be returned, if the accommodation has been left as you found it on your arrival. 

On your day of departure, checkout is in the morning at the time stated on your travel documents. If you arrive later or depart earlier than your reserved dates, there will be no refund for the unused part of your booking and this will also entitle the supplier to resell the accommodation. Reserved extras are per booked campsite to include the same period as that of the booked accommodation.  If, due to unforeseen circumstances, we are unable to offer you the booked accommodation, you will be informed immediately. If available a similar alternative accommodation will be offered, without affecting the price of your holiday. Should you decline the alternative, then all of the money you paid for this holiday will be refunded. In this case, DRAGO TOURS will only refund accommodation costs or travel services that are booked and paid for by DRAGO TOURS. Furthermore DRAGO TOURS will not be liable for any compensation resulting from such a cancellation.

YOUR ACCOMMODATION

When you make your booking you agree to accept the accommodation allocated to you by the campsite representative, irrespective of any special requests that you made at the time of booking. If you are not happy with the condition or cleanliness of the accommodation you should report this immediately.

It is your responsibility to look after the accommodation and equipment during your holiday.  You will be liable for any loss and/or damage to the accommodation and/or equipment, regardless if it was due to lack of due care and attention, or a third party.

There may be subtle differences in the appearance and layout of the accommodation and pitches.

DRAGO TOURS reserves the right to claim for damages and/or loss to accommodation and/or equipment during your stay. If damage and/or loss is detected you should report this to your campsite representative as soon as possible. This will ensure the issue and any associated problems can be resolved on site.

The holidays in this program are based on a single family with one car. Any variation in this may cause problems on the campsite. This will be at your own risk and cost. It is not always possible to park the second vehicle near to your accommodation and you may have to park in the campsite car park. 

All the DRAGO TOURS accommodations are non-smoking.

Pets are not allowed in DRAGO TOURS accommodations

LIABILITY

Nor do we accept liability for any events beyond our control, such as adverse weather, noise pollution, building activities on site, vermin, work on or to the campsite facilities (e.g. swimming pool) and other circumstances where the responsibility lies with the campsite owner. We do not accept any liability where any damage, loss of enjoyment or expense caused to you is from circumstances of 'force majeure', your actions or any third party not under the control of DRAGO TOURS. We do not accept liability for any event beyond the control of DRAGO TOURS such as war, riots, strikes, adverse weather and other Acts of God or similar events. The pictures and illustrations have been published in good faith in order to give an overall impression of the destination and the accommodation. All rights are reserved. Picture material is supplied by our guests, colleagues and the campsite and we would like to thank them for their contributions.  For those situations not covered by the Terms and Conditions, decisions will be at the discretion of the Management.

COMPLAINTS

In the unlikely event that you think you have a valid complaint, please notify the campsite representative or campsite staff. It is our policy to try and resolve any issues on the campsite so that you can enjoy your holiday. If the issue is not resolved immediately, please contact us by e-mail or SMS, and we will try and resolve the problem.  If you are not satisfied with the outcome you must register your complaint in writing within 1 month after your return home. Complaints received after this time will not be considered. Any complaints that do not follow the above procedures will not be considered. A complaint outlined on one of our questionnaires will of course be read but will not be considered as a formal complaint and will therefore not generate a reply.

AND FINALLY

Please bear in mind that however comfortable the accommodation is or however wonderful the facilities are; this is still a campsite holiday. To those who have never been to a campsite it is worth noting that most of the campsites are fully booked in July and August.  Should your priority be privacy, peace and quiet when on holiday, we’d recommend that you avoid these months. Furthermore a holiday abroad means different people, ways of life, culture and values and this should be taken into account when booking your holiday.